Returns & Exchanges

Due to the perishable nature of our sweets, we offer a 14-day return window for unopened and heat-damaged items to ensure your total satisfaction. Please note that for safety reasons, we cannot accept returns on food products that have been opened or consumed.

Return Process

• 1.
  Verify Eligibility

  Ensure your candy or chocolate remains in its original, unopened packaging and was purchased within the last 14 days.

• 2.
  Contact Support

  Email our customer service team with your order number and photos of any damage to receive a Return Merchandise Authorization (RMA) code.

• 3.
  Secure Packaging

  Place the items back into a shipping box with appropriate cushioning to prevent further damage during the transit back to our warehouse.

• 4.
  Receive Refund

  Once our team inspects the returned treats, we will issue a full refund to your original payment method within 3-5 business days.